Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with support@thetradetable.com or (256) 633-6553.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thetradetable.com or call 256-633-6533.
If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply.
Cancellations
We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply - this does not apply to custom orders) You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy.
Warranty
Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to support@thetradetable.com or call 256-633-6533.
Installations
It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using nationalservicecorp@gmail.com for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together.
Contact sales@thetradetable.com or 256-633-6533 if you have any questions about how a product is comes to its final destination.
