Return Policy

Returns

Fireplace Distributor has a 30-day return policy, meaning you have 30 days after receiving your item to request a return. However, this policy does not apply to all purchases, as certain suppliers and manufacturers do not accept returns. It is your responsibility to confirm the return eligibility of a product before purchasing.

To confirm a product's return policy, please contact us at info@fireplacedistributor.com or call 256-633-6553.

Eligibility for Returns

To be eligible for a return:

  • Items must be in the same condition as received: unused, uninstalled, unworn, with original tags, and in their original packaging.
  • The product must include the receipt or proof of purchase.
  • Returned items must be properly packaged to prevent damage during transit. Products that are damaged due to improper return packaging will not be eligible for a refund.

Return Shipping and Fees

  • Return shipping costs are the sole responsibility of the buyer.
  • Restocking fees may apply, depending on supplier policies. These fees will be clearly communicated when you initiate the return.
  • All return shipments must be sent using a trackable shipping service and include proper insurance to cover any transit damage or loss.
  • Returns sent without prior authorization or outside the 30-day window will not be accepted.

Initiating a Return

To start a return, contact info@fireplacedistributor.com or call 256-633-6553.

  • If your return is accepted, we will provide detailed instructions on where and how to send the product.
  • Do not ship products back without receiving prior authorization. Unauthorized returns will not be refunded or returned.

Return Exceptions

Certain items are not eligible for returns, including but not limited to:

  • Custom orders
  • Clearance items or final sale products
  • Items that have been used, installed, or modified
  • Products returned without authorization or outside the return timeframe

Cancellations

At Fireplace Distributor, we offer a flexible cancellation policy:

  • You may cancel your order for a full refund if the item has not yet shipped from the warehouse.
  • Once an item has shipped, it cannot be canceled and will fall under the return policy if applicable.

Exceptions to Cancellations

  • Custom orders cannot be canceled, modified, or refunded once the order is placed. Custom orders are considered final sales.
  • If you are unsure whether your product qualifies as a custom order, contact us before placing your order at info@fireplacedistributor.com or call 256-633-6553.

Refund Process

  • Refunds will only be processed after the returned product has been inspected and approved for eligibility.
  • Refunds will be issued to the original payment method. Processing times may vary based on your bank or credit card provider.
  • Products that are returned in unsellable condition or missing components will not be eligible for a full refund.

Force Majeure

Fireplace Distributor is not liable for failure or delay in fulfilling orders, providing services, or delivering products due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of Nature: earthquakes, floods, fires, hurricanes, tornadoes, or other natural disasters.
  • Shipping Disruptions: delays, loss, or failure caused by shipping carriers, transportation systems, or supply chain disruptions.
  • Labor Issues: strikes, workforce shortages, or disruptions.
  • Political Events: acts of war, terrorism, civil unrest, or government-mandated restrictions.
  • Regulatory Delays: changes in government regulations, trade embargoes, tariffs, or customs issues.

In the event of a force majeure, Fireplace Distributor will:

  1. Notify customers of any delays as soon as reasonably possible.
  2. Work diligently to resolve the issue and provide updated delivery timelines.
  3. Offer options for cancellation where applicable for products significantly impacted by force majeure events.
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Warranty

Most of the products in our catalog come with manufacturer warranties. Warranty terms, coverage, and durations vary by brand and product. It is your responsibility to submit the product warranty within the designated period (typically 30 days unless otherwise stated by the manufacturer) for the warranty to apply. Fireplace Distributor does not assume responsibility for warranty submissions or approvals. Any warranty claims, repairs, or replacements are subject to the manufacturer's policies and processes.

Disclaimer: Fireplace Distributor makes no guarantees, expressed or implied, regarding the coverage, performance, or duration of any product warranties provided by the manufacturer.

For questions regarding specific product warranties, please contact info@fireplacedistributor.com or call 256-633-6553.

Damages

If you receive a damaged product, you must report the damages within 24 hours of receipt to info@fireplacedistributor.com or call 256-633-6553. To process your claim, you must provide:

  • Clear, high-quality photos of the damage
  • A detailed written description of the issue
  • The original packaging (to verify shipping damages, if applicable)

Any damage reports submitted after 24 hours will not be accepted, and Fireplace Distributor will not be liable for damages reported outside this timeframe.

Please note: Damage claims are assessed on a case-by-case basis and must meet the manufacturer's and/or shipping provider's guidelines. Damages caused during installation, misuse, or improper handling are not covered.

Post-Purchase Responsibility

Once the product(s) have been delivered and received:

  • You assume full responsibility for the proper installation, handling, and use of the product(s).
  • Fireplace Distributor is not liable for:
    • Damages, injuries, or losses caused by improper installation, handling, or misuse of the product(s).
    • Costs incurred from improper installation, such as labor, repairs, or professional services.
    • Errors or negligence by third-party installers or contractors.

We strongly recommend hiring a reputable, licensed, and insured professional to handle the installation of your product(s). Ensure that the installation complies with all local codes, regulations, and safety standards.

Product Accuracy and Limitations

While we strive to provide accurate product descriptions, specifications, and images, Fireplace Distributor does not guarantee that all information is error-free or fully up to date. Products may vary slightly in appearance, color, or size due to:

  • Manufacturer updates
  • Natural variations in materials
  • Display settings on digital screens

If you receive a product that differs from its description, please contact us within 7 days of receipt to discuss resolution options.

Limitation of Liability

To the fullest extent permitted by law:

Fireplace Distributor is not responsible for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, or personal/property damages arising from:

  • Use or misuse of products sold
  • Installation errors or third-party installer negligence
  • Delays in product delivery
  • Manufacturer defects or malfunctions

Our total liability under any circumstance is limited to the purchase price of the product(s) in question.

Indemnification

By purchasing products from Fireplace Distributor, you agree to indemnify, defend, and hold harmless Fireplace Distributor, its owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of or related to:

  • Your use, misuse, or installation of the product(s)
  • Violation of local codes, regulations, or safety standards during installation or use
  • Claims made by third parties, including installers or contractors

Governing Law

This agreement and any disputes arising from it shall be governed by and interpreted under the laws of the state of Alabama, where Fireplace Distributor operates.

General Disclaimer

Fireplace Distributor sells products in good faith and provides them "as is" without any warranties other than those offered by the manufacturer. Fireplace Distributor makes no additional guarantees, expressed or implied, regarding product performance, merchantability, or fitness for a particular purpose.

Misuse and Installation Disclaimer

Fireplace Distributor is not liable for damages resulting from:

  • Misuse, improper handling, or unauthorized modification of any product.
  • Failure to follow manufacturer guidelines, installation instructions, or local building codes.

We highly recommend hiring a qualified, licensed, and insured professional for installation to avoid injuries, property damage, or voiding warranties.

Product Suitability

You are solely responsible for determining whether a product meets your needs, complies with local codes, or is appropriate for your intended use. Fireplace Distributor does not warrant that any product will meet your specific requirements or applications.

Change of Terms

Fireplace Distributor reserves the right to update, modify, or change these terms and conditions, including but not limited to:

  • Return policies
  • Shipping policies
  • Price match guarantees
  • Warranty guidelines

Updates will take effect immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our website or purchasing products constitutes acceptance of the revised terms.

Warranty Voiding

Warranties provided by manufacturers may be voided under the following circumstances:

  • Improper Installation – Failure to have the product installed by a licensed professional in accordance with the manufacturer’s guidelines and local building codes.
  • Unauthorized Modifications – Altering or tampering with the product in ways not explicitly approved by the manufacturer.
  • Misuse or Neglect – Using the product in unintended ways, failing to maintain it, or disregarding operating instructions.
  • Environmental Damage – Damage caused by weather, natural disasters, improper storage, moisture, or corrosive environments.
  • Unauthorized Repairs – Attempting to repair the product using non-approved parts or by an unlicensed individual.

It is your responsibility to adhere to the manufacturer’s warranty terms and maintenance guidelines to avoid voiding coverage. For specific warranty details, contact info@fireplacedistributor.com or call 256-633-6553.

Final Agreement

By purchasing from Fireplace Distributor, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice.

For the most up-to-date terms, contact info@fireplacedistributor.com or call 256-633-6553.