Shipping Policy

 

Shipping Costs

Most products and brands at Fireplace Distributor qualify for free shipping within the contiguous United States (lower 48 states). However, certain products, brands, or large, heavy, or specialty items may not be eligible for free shipping due to their size, weight, or specific handling requirements. If you are unsure whether a product qualifies for free shipping, contact us before placing your order via:

Where We Ship

Fireplace Distributor currently ships to the lower 48 states (contiguous United States) .

If you are located outside the contiguous United States (e.g., Alaska, Hawaii, or international destinations), shipping availability and costs will vary. Please contact us before placing an order to verify options. Shipping charges for these locations will be calculated on a case-by-case basis and must be agreed upon in writing prior to finalizing the purchase.

Shipping Times

We strive to deliver your order as quickly as possible. While estimated shipping times are provided for your convenience, they are not guaranteed. Delivery times may be impacted by factors beyond our control, such as:

  • Supply chain delays
  • Weather disruptions
  • Carrier logistics issues

Order Processing

  • Upon placing your order, we will verify product availability with the supplier (this excludes custom orders).
  • If the product is not available for immediate shipment, we will contact you with an estimated arrival time. You may choose to proceed with the order or request a cancellation and full refund.

General Timelines

  • In-Stock Items: Ship within 2-5 business days (excluding custom orders).
  • Tracking Information: Provided within 24 hours of your product leaving the warehouse.

If you do not receive tracking information or have any concerns, contact us at:

Shipping Information

All shipping timelines, carrier details, and delivery expectations are subject to change. Fireplace Distributor relies on third-party suppliers and shipping carriers to fulfill orders, and we cannot guarantee the accuracy of all information provided.

  • For example:
    • A supplier may indicate your order will ship as a single package but later split it into multiple shipments. This is beyond our control.
    • Delivery timeframes may change due to carrier delays or logistics issues.

We will communicate any changes as soon as possible. By placing an order, you acknowledge that partial shipments, delays, or other unforeseen changes are not the responsibility of Fireplace Distributor.

Service Center Deliveries

For large, heavy, or oversized products, deliveries are often managed through third-party service centers. You may need to coordinate a delivery appointment directly with the service center.

  • If a delivery is delayed because you failed to schedule an appointment with the service center, Fireplace Distributor is not liable for any resulting delays or costs.
  • We will provide all available information from the service center, but we do not control their actions, schedules, or policies.

Refused Deliveries

If you refuse delivery of an order for any reason other than clear, visible damage noted at the time of delivery, you will be responsible for:

  • Shipping costs
  • Restocking fees
  • Any additional return expenses, as determined by the supplier.

Damages During Shipping

Inspect Your Delivery

Carefully inspect all products upon delivery. If you notice any damage or missing items, you must report it within 24 hours to:

To process your damage claim, provide the following:

  1. Clear, high-quality photos of the damage.
  2. A detailed written description of the issue.
  3. Original packaging, if applicable, for verification.

Failure to report damages within 24 hours may void your ability to file a claim or receive a replacement. Fireplace Distributor is not responsible for damage claims submitted outside this timeframe.

Product Ownership and Liability

Once a product is delivered, you assume full ownership and responsibility for it. Fireplace Distributor is not liable for:

  1. Improper Installation: We strongly recommend using a licensed, insured professional to install all products. Incorrect installation can void warranties and cause safety hazards.
  2. Damage After Delivery: Damage occurring during installation or handling is not covered by Fireplace Distributor.
  3. Loss or Misuse: Damage, loss, or safety issues resulting from misuse, neglect, or failure to follow the product's guidelines are your responsibility.

Final Agreement

By purchasing from Fireplace Distributor, you agree to these Shipping Terms and assume responsibility for handling, installation, and use of the product. If you have questions or concerns regarding our shipping policies, contact us at: