Modern Flames 36 Inch Orion Traditional Virtual Electric Fireplace

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with support@thetradetable.com or (256) 633-6553.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thetradetable.com or call 256-633-6533.

If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply. 

Cancellations

We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply - this does not apply to custom orders) You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy.  

Warranty

Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to support@thetradetable.com or call 256-633-6533.

To start a return, you can contact us at forrestwebber@thetradetable.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at forrestwebber@thetradetable.com.

Price Match

Fireplace Distributor wants to offer you the best prices online.

If you find a lower price of the same product, we will beat their price by $50 (because every dollar counts right) for products over $2000 (this does not apply to all products in the store). 

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase. 

Limitations to the Price Match Policy:

• The price must come from an online store (it cannot have a physical location)
• The price cannot be from an auction or discounter website (ex: eBay)
• You cannot apply discounts when we beat a price
• The price has to come from an Authorized Dealer of the brand
• Black Friday and other promotions prices do not apply 
• You must submit the price match before purchasing
• The price match does not include sales tax if you're purchasing from Alabama
• We cannot guarantee price match submissions after purchasing the order because of MAP violations, different margins, etc. In some cases, price match would put us at a loss which is why we need to know before submitting the order to our supplier
• Always check with our customer service team if you have any questions; some brands make it impossible to offer this policy 
• This does not include shipping cost for the few brands that we have to charge shipping cost 
• If we have miss-listed a product’s price we are not obligated to honor that price. We have over 2,500+ products - it is very difficult to keep an accurate price on all items with always changing prices, and keyboard mistakes. 
• Brands that price-match does not apply (not limited to): EG4, Dreampod

Shipping Costs

Most products and brands at Fireplace Distributor qualify for free shipping within the contiguous United States (lower 48 states). However, certain products, brands, or large, heavy, or specialty items may not be eligible for free shipping due to their size, weight, or other factors. If you are unsure whether a product qualifies for free shipping, contact us via the chat feature on our website, call us at 256-633-6553, or email info@fireplacedistributor.com before placing your order.

Where We Ship

Fireplace Distributor ships to the lower 48 states (contiguous United States) for free on most products.

If you are located outside the contiguous United States (e.g., Alaska, Hawaii, or international destinations), shipping availability and costs will vary. Please contact us at info@fireplacedistributor.com or 256-633-6553 prior to placing an order. In some cases, we may be able to accommodate your request for an additional shipping charge, which must be agreed upon in writing before finalizing the purchase.

Shipping Times

We strive to get your order delivered to you as quickly as possible. Estimated shipping times are provided for your convenience but are not guaranteed. Factors beyond our control, such as supply chain delays, weather, or carrier logistics, can affect delivery times.

Order Processing:

Upon placing your order, we will verify product availability with the supplier. (Note: This does not apply to custom orders.)

If the product is not available for immediate shipment, we will contact you with an estimated arrival time. You may choose to proceed with the order or request a cancellation and full refund.

Stock Availability:

If the product is in stock, most orders (excluding custom orders) will ship within 2-5 business days.

Tracking Information:

Once your order leaves the warehouse, tracking information will be provided within 24 hours. If you do not receive tracking information or have questions, please contact info@fireplacedistributor.com or 256-633-6553.

Shipping Information

All shipping information, including timelines and delivery expectations, is subject to change. Fireplace Distributor relies on third-party suppliers and logistics providers, and we cannot guarantee the accuracy of the information provided to us. We will communicate any updates we receive about your shipment as soon as possible.

For example:

• If a supplier informs us that your order will ship as one complete package but later splits the shipment into multiple deliveries, this is outside of our control.
• Similarly, if the delivery timeframe provided to us changes unexpectedly, we will inform you immediately and work to resolve the issue where possible.

By placing an order, you acknowledge that shipping delays, partial shipments, or unforeseen changes to delivery details are not the responsibility of Fireplace Distributor.

Service Center Information

For heavy or oversized products, deliveries are often managed through third-party service centers. You may be required to coordinate a delivery appointment directly with the service center to receive your product.

Delivery Scheduling:

If your product is delayed because you failed to schedule a delivery time with the service center, Fireplace Distributor is not liable for any delays or additional costs incurred.

Third-Party Service Centers:

While we will relay all information provided by the service center, Fireplace Distributor does not control the actions, policies, or schedules of these third-party service centers. We will do our best to assist you, but we cannot guarantee their performance or availability.

Refused Deliveries

If you refuse delivery of an order for any reason other than clear and visible damage noted at the time of delivery, you will be responsible for any associated shipping costs, restocking fees, or return expenses as determined by our suppliers.

Damages During Shipping

Inspection Upon Delivery:

Inspect all products upon delivery. If you notice damage or missing items, report it within 24 hours of receiving the delivery to info@fireplacedistributor.com or call 256-633-6553.

Required Documentation:

To process your claim, you must provide:

Failure to Report:

Failure to report damages within this timeframe may void your ability to file a claim or receive a replacement.

Please note: Damage claims are assessed on a case-by-case basis and must meet the manufacturer’s and/or shipping provider's guidelines. Damages caused during installation, misuse, or improper handling are not covered.

Product Ownership and Liability

Once a product is delivered to you, you assume full ownership and responsibility for it. Fireplace Distributor is not responsible for:

Improper Installation:

We recommend that all products be installed by licensed and reputable professionals. Incorrect installation can void warranties and cause product damage or safety hazards.

Damage After Delivery:

Any damage that occurs after delivery, including during installation, is not covered by Fireplace Distributor.

Loss or Misuse:

Any damage, loss, or safety issues caused by improper use, neglect, or failure to follow the product's guidelines are solely the buyer’s responsibility.

Agreement

By purchasing a product from Fireplace Distributor, you agree to these shipping terms and assume all responsibility for handling, installation, and use of the product. If you have questions about our shipping policies, contact info@fireplacedistributor.com or call us at 256-633-6553. 

10 Reasons to Buy from Fireplace Distributor

1. Dedicated Account Manager

At Fireplace Distributor, every customer is paired with a dedicated account manager who provides personalized service and expert guidance. From answering questions to offering tailored product recommendations, our account managers are committed to ensuring a smooth and hassle-free experience. With a single point of contact, you can trust that your needs will be met promptly and professionally, making The Trade Table your reliable partner for all your home improvement needs.

2. 5 Star Reviews

We have tons of 5-star reviews because our dedicated account managers are determined to offer the best customer experience possible. We will not stop until you're satisfied. The dedicated account managers also receive a bonus when they receive 5-star reviews, incentiving them to go out of their way to provide superior service.

3. Authorized Dealer 

We have been given explicit authorization from every brand we offer on Fireplace Distributor. Brands even contact us to get on our website! Being an authorized dealer ensures we get our customers the best price possible and provide expert support with direct contacts at each brand.

4. Lowest Price Guaranteed 

We offer the Lowest Prices Possible—MAP (minimum advertised prices). Read our Price Match policy to learn how we can match and beat competitors' prices!

5. Top Quality 

At Fireplace Distributor, we guarantee that every product you purchase is brand new and of the highest quality. We take pride in offering top-tier items from reputable brands, ensuring that our customers receive only the best. With our commitment to quality, you can trust that products from The Trade Table will meet your expectations and stand the test of time.

6. Free Shipping

At Fireplace Distributor, we offer free shipping on most of our products, helping you save even more! If you’re curious whether a specific item qualifies for free shipping, feel free to reach out via chat or email us at info@thetradetable.com for details. 

7. No Sales Tax

At The Trade Table, we're committed to offering the best prices possible, and one way we do this is by eliminating sales tax on your purchases—except for those in Alabama. Enjoy extra savings and shop with confidence, knowing you're getting a great deal every time.

8. 100% Secure Checkout

At Fireplace Distributor, we prioritize your security with a 100% secure checkout process powered by Shopify's trusted payment processors. Your personal and payment information is always protected, giving you peace of mind with every transaction. Shop confidently, knowing that your checkout experience is completely safe and secure. Additionally, we use clearsale to prevent fraudulent orders. 

9. Klarna

At Fireplace Distributor, we understand that some of our products can be a significant investment. That’s why we partner with Klarna to make it easier for you to get what you need, when you need it. With Klarna, you can enjoy flexible payment options that allow you to split your purchase into manageable monthly payments, helping you receive your product without delay.

10. Best Brands Online

At Fireplace Distributor, we are always expanding our selection by partnering with top home improvement brands. In fact, many leading brands are eager to join our platform. Our commitment is to bring you the best products in the market, and we’re continuously adding new names to ensure you have access to the latest and most trusted options for your projects.

Damages

If you receive a damaged product, you must report the damages within 24 hours of receipt to info@fireplacedistributor.com or call 256-633-6553. To process your claim, you must provide:

• Clear, high-quality photos of the damage
• A detailed written description of the issue
• The original packaging (to verify shipping damages, if applicable)

Any damage reports submitted after 24 hours will not be accepted, and Fireplace Distributor will not be liable for damages reported outside this timeframe.

Please note: Damage claims are assessed on a case-by-case basis and must meet the manufacturer's and/or shipping provider's guidelines. Damages caused during installation, misuse, or improper handling are not covered.

Post-Purchase Responsibility

Once the product(s) have been delivered and received:

• You assume full responsibility for the proper installation, handling, and use of the product(s).
• Fireplace Distributor is not liable for:

We strongly recommend hiring a reputable, licensed, and insured professional to handle the installation of your product(s). Ensure that the installation complies with all local codes, regulations, and safety standards.

Product Accuracy and Limitations

While we strive to provide accurate product descriptions, specifications, and images, Fireplace Distributor does not guarantee that all information is error-free or fully up to date. Products may vary slightly in appearance, color, or size due to:

• Manufacturer updates
• Natural variations in materials
• Display settings on digital screens

If you receive a product that differs from its description, please contact us within 7 days of receipt to discuss resolution options.

Limitation of Liability

To the fullest extent permitted by law:

Fireplace Distributor is not responsible for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, or personal/property damages arising from:

• Use or misuse of products sold
• Installation errors or third-party installer negligence
• Delays in product delivery
• Manufacturer defects or malfunctions

Our total liability under any circumstance is limited to the purchase price of the product(s) in question.

Indemnification

By purchasing products from Fireplace Distributor, you agree to indemnify, defend, and hold harmless Fireplace Distributor, its owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of or related to:

• Your use, misuse, or installation of the product(s)
• Violation of local codes, regulations, or safety standards during installation or use
• Claims made by third parties, including installers or contractors

Governing Law

This agreement and any disputes arising from it shall be governed by and interpreted under the laws of the state of Alabama, where Fireplace Distributor operates.

General Disclaimer

Fireplace Distributor sells products in good faith and provides them "as is" without any warranties other than those offered by the manufacturer. Fireplace Distributor makes no additional guarantees, expressed or implied, regarding product performance, merchantability, or fitness for a particular purpose.

Misuse and Installation Disclaimer

Fireplace Distributor is not liable for damages resulting from:

• Misuse, improper handling, or unauthorized modification of any product.
• Failure to follow manufacturer guidelines, installation instructions, or local building codes.

We highly recommend hiring a qualified, licensed, and insured professional for installation to avoid injuries, property damage, or voiding warranties.

Product Suitability

You are solely responsible for determining whether a product meets your needs, complies with local codes, or is appropriate for your intended use. Fireplace Distributor does not warrant that any product will meet your specific requirements or applications.

Change of Terms

Fireplace Distributor reserves the right to update, modify, or change these terms and conditions, including but not limited to:

• Return policies
• Shipping policies
• Price match guarantees
• Warranty guidelines

Updates will take effect immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our website or purchasing products constitutes acceptance of the revised terms.

Warranty Voiding

Warranties provided by manufacturers may be voided under the following circumstances:

• Improper Installation – Failure to have the product installed by a licensed professional in accordance with the manufacturer’s guidelines and local building codes.
• Unauthorized Modifications – Altering or tampering with the product in ways not explicitly approved by the manufacturer.
• Misuse or Neglect – Using the product in unintended ways, failing to maintain it, or disregarding operating instructions.
• Environmental Damage – Damage caused by weather, natural disasters, improper storage, moisture, or corrosive environments.
• Unauthorized Repairs – Attempting to repair the product using non-approved parts or by an unlicensed individual.

It is your responsibility to adhere to the manufacturer’s warranty terms and maintenance guidelines to avoid voiding coverage. For specific warranty details, contact info@fireplacedistributor.com or call 256-633-6553.

Final Agreement

By purchasing from Fireplace Distributor, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice. For the most up-to-date information, refer to the latest version of our terms or contact us directly at info@fireplacedistributor.com or 256-633-6553.