Monessen Symphony Contemporary Millivolt Control Vent Free Natural Gas Fireplace

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with support@thetradetable.com or (256) 633-6553.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thetradetable.com or call 256-633-6533.

If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply. 

Cancellations

We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply - this does not apply to custom orders) You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy.  

Warranty

Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to support@thetradetable.com or call 256-633-6533.

To start a return, you can contact us at forrestwebber@thetradetable.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at forrestwebber@thetradetable.com.

Price Match

Fireplace Distributor wants to offer you the best prices online.

If you find a lower price of the same product, we will beat their price by $50 (because every dollar counts right) for products over $2000 (this does not apply to all products in the store). 

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase. 

Limitations to the Price Match Policy:

• The price must come from an online store (it cannot have a physical location)
• The price cannot be from an auction or discounter website (ex: eBay)
• You cannot apply discounts when we beat a price
• The price has to come from an Authorized Dealer of the brand
• Black Friday and other promotions prices do not apply 
• You must submit the price match before purchasing
• The price match does not include sales tax if you're purchasing from Alabama
• We cannot guarantee price match submissions after purchasing the order because of MAP violations, different margins, etc. In some cases, price match would put us at a loss which is why we need to know before submitting the order to our supplier
• Always check with our customer service team if you have any questions; some brands make it impossible to offer this policy 
• This does not include shipping cost for the few brands that we have to charge shipping cost 
• If we have miss-listed a product’s price we are not obligated to honor that price. We have over 2,500+ products - it is very difficult to keep an accurate price on all items with always changing prices, and keyboard mistakes. 
• Brands that price-match does not apply (not limited to): EG4, Dreampod

Shipping

Where We Ship

We ship to all lower 48 states (contiguous United States) for free. If you're interested in a product and outside the lower 48 please contact info@thetradetable.com. In some cases we may be able to get you the product you want with an additional shipping charge. Always be sure to contact info@thetradetable.com or call 256-633-6533 when placing an order outside the lower 48. 

Shipping Time

It’s our goal to get your purchase to you as soon as possible. We provide estimated shipping times, but these are just estimations and are not guaranteed. Many things out of our control could impact the shipping time, such as supply chain issues. As soon as your order is placed, we will reach out to the supplier to ensure the product is available for immediate shipment (this does not apply to custom orders). If it is not, we will reach out to you with an arrival estimate to see if you want to proceed with the order. If not, we will cancel the order and give you a full refund immediately. 

If the product is in stock (and not a custom order), it will ship within 2-5 days of your order. Tracking information will be sent within 24 hours of your product leaving the warehouse; if you do not receive the tracking information or have any questions, contact sales@thetradetable.com or 256-633-6533.

Shipping Information

All shipping information, besides the shipment price, is subject to change. With the current nature of logistics, our suppliers can only sometimes provide us with accurate information. We will be sharing any information they share with us about the shipment, but it is subject to change. For example, if a supplier tells us a kitchen package will include all products in one shipment, and when it comes time for shipment, parts of the package are shipped separately - that is out of our control. We will do our very best to provide you with up-to-date and accurate information - any information we are given, we will let you know as soon as possible. 

Warranty

Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to support@thetradetable.com or call 256-633-6533.

Installations  

It is highly recommended that you hire a professional for anything you purchase from Fireplace Distributor that requires installation - we recommend using google to find local installers. We recommend choosing the company with the most 5-star reviews.  Fireplace Distributor is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. Fireplace Distributor will not pay for a customers installation and is not responsible for putting products together. 

Contact sales@thetradetable.com or 256-633-6533 if you have any questions about how a product is comes to its final destination. 

10 Reasons to Buy from Fireplace Distributor

1. Dedicated Account Manager

At Fireplace Distributor, every customer is paired with a dedicated account manager who provides personalized service and expert guidance. From answering questions to offering tailored product recommendations, our account managers are committed to ensuring a smooth and hassle-free experience. With a single point of contact, you can trust that your needs will be met promptly and professionally, making The Trade Table your reliable partner for all your home improvement needs.

2. 5 Star Reviews

We have tons of 5-star reviews because our dedicated account managers are determined to offer the best customer experience possible. We will not stop until you're satisfied. The dedicated account managers also receive a bonus when they receive 5-star reviews, incentiving them to go out of their way to provide superior service.

3. Authorized Dealer 

We have been given explicit authorization from every brand we offer on Fireplace Distributor. Brands even contact us to get on our website! Being an authorized dealer ensures we get our customers the best price possible and provide expert support with direct contacts at each brand.

4. Lowest Price Guaranteed 

We offer the Lowest Prices Possible—MAP (minimum advertised prices). Read our Price Match policy to learn how we can match and beat competitors' prices!

5. Top Quality 

At Fireplace Distributor, we guarantee that every product you purchase is brand new and of the highest quality. We take pride in offering top-tier items from reputable brands, ensuring that our customers receive only the best. With our commitment to quality, you can trust that products from The Trade Table will meet your expectations and stand the test of time.

6. Free Shipping

At Fireplace Distributor, we offer free shipping on most of our products, helping you save even more! If you’re curious whether a specific item qualifies for free shipping, feel free to reach out via chat or email us at info@thetradetable.com for details. 

7. No Sales Tax

At The Trade Table, we're committed to offering the best prices possible, and one way we do this is by eliminating sales tax on your purchases—except for those in Alabama. Enjoy extra savings and shop with confidence, knowing you're getting a great deal every time.

8. 100% Secure Checkout

At Fireplace Distributor, we prioritize your security with a 100% secure checkout process powered by Shopify's trusted payment processors. Your personal and payment information is always protected, giving you peace of mind with every transaction. Shop confidently, knowing that your checkout experience is completely safe and secure. Additionally, we use clearsale to prevent fraudulent orders. 

9. Klarna

At Fireplace Distributor, we understand that some of our products can be a significant investment. That’s why we partner with Klarna to make it easier for you to get what you need, when you need it. With Klarna, you can enjoy flexible payment options that allow you to split your purchase into manageable monthly payments, helping you receive your product without delay.

10. Best Brands Online

At Fireplace Distributor, we are always expanding our selection by partnering with top home improvement brands. In fact, many leading brands are eager to join our platform. Our commitment is to bring you the best products in the market, and we’re continuously adding new names to ensure you have access to the latest and most trusted options for your projects.